LOKER KARAWANG RIEF CONSULTANCY TERBARU 2024 SEBAGAI CUSTOMER SUCCESS SPECIALIST

Key Tasks and Functions:

• Proactively engage with clients to understand their needs, goals, and challenges.
• Act as the primary point of contact for assigned clients, addressing inquiries, concerns, and requests in a timely and professional manner.
• Develop and maintain strong relationships with clients, fostering trust and loyalty.
• Collaborate with internal teams (such as sales, product development, and support) to ensure clients’ needs are met effectively.
• Provide product demonstrations, training sessions, and ongoing support to clients to maximize their usage and satisfaction.
• Monitor client accounts, track key performance metrics, and identify opportunities for improvement or upselling.
• Conduct regular check-ins and follow-ups with clients to ensure their success and satisfaction.
• Act as a customer advocate within the company, providing feedback and insights to inform product enhancements and service improvements.
• Assist in the resolution of client issues or escalations, working to find solutions that meet both client and company objectives.
• Stay informed about industry trends, best practices, and competitor activities to better serve clients and drive results.
• Demonstrate the ability to over deliver and exceed client expectations through proactive initiatives and exceptional service.
• Exhibit strong English proficiency in both written and verbal communication, ensuring clear and effective interactions with clients.
• Leverage IT and web knowledge or applications to enhance client experiences and streamline processes, with additional training and support provided as needed.

Requirements:

• University graduate with a degree in business, marketing, communications, or a related field.
• 1-2 years of experience in customer-facing roles, such as customer service, account management, or sales.
• Strong customer service orientation with a passion for helping others and delivering exceptional experiences.
• Excellent communication skills, both written and verbal, with the ability to effectively engage and influence clients.
• Highly organized with strong attention to detail, able to manage multiple clients and priorities simultaneously.
• Relationship-building skills with a natural ability to connect with people and build rapport.
• Problem-solving skills with the ability to think creatively and strategically to address client needs and challenges.
• Proficiency in using CRM software and other relevant tools for client management and tracking.
• Adaptability and flexibility to thrive in a fast-paced and dynamic environment.
• A positive attitude, self-motivated, and results-oriented mindset.
• Demonstrated ability or strong character to over deliver and go above and beyond to meet client needs.
• Proficiency in English language, both written and verbal, with the ability to articulate ideas clearly and effectively.
• IT and web knowledge or application is an advantage, with a willingness to learn and adapt to new technologies and platforms as needed.
• Knowledge and skills in photo and video editing software would be a plus.